Do I need an account to place an order?
Yes! But it is really easy and quick.
Also, when you create an account, you can find in your account every order, you can consult updates, have a wishlist and find special offers.
Which Payment Methods Are Accepted?
You can pay with Credit Card – via Stripe.
Or via PayPal – with or without a Paypal account.
Do You Ship Internationally?
Yea! Not yet available on Mars.
Prices are inclusive of VAT, where applicable. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Checkout’.
Please be aware, you, the buyer, are responsible for any import duty/tax that may be applied to an order outside Europe.
The price is to be paid in Euro and the indication in your local currency is only for orientation, based on an approximate exchange rate. The effective exchange rate is subject to the exchange rate applied by your bank or payment provider in the moment of effective payment.
How Do I Track My Order?
At the Main Menu, select “My Account”, login with your email address and password. Then go to “My Orders”, there you can find the tracking code and the status.
How Long Will It Take To Get My Package?
We process all orders and shipping within 2-4 business days. You will receive an email once your package is shipped, with the tracking number.
– Normal*: 5 to 12 business days.
– Registado: 1 to 2 business days.
Europe – 7 to 15 business days.
Rest of the World – 15 to 30 business days.
If you would like to have your item(s) sooner, please send us an email!
*We can’t take responsibility for orders without tracking code. But will try everything in our power to solve any lost package.
Can I make a local pickup?
Contact us before you make the order to email@example.com.
We are based near Lisbon – Portugal -, and sometimes we sell in local markets or festivals (around Europe) where you can pickup your stuff.
If I buy one of our items, how can i wash it?
Our designs are printed with silk-screen process, Follow the instructions if you would like to preserve the print: Washing always on the reverse; Max 30º; Do not iron the design and/or use in the tumbler;
How do I know which size suit me?
Find in every product page the size guide.
Or see bellow the measures:
How Can I Return/Exchange a Product?
Ooh, we’re sad to hear that…please let us know through email what is the problem! You have 30 days to return or exchange.
You can return your product for store credit, a different product, or a refund to the original payment method.
Please be aware that any item you want to exchange or return was to be in perfect conditions. Please note, we are a very small 2 person project, so you will be responsible for all return shipping charges. In case of exchange you are also responsible for the new shipping cost.
Items on sale cannot be exchanged.
The item doesn't fit my expectations / There is a problem with my Product
Please, contact us right away!
We are more than happy to try to help you and to understand what it is wrong. There is always a solution 🙂
Your feedback is very important to us, to improve and do it better.
4 HRS ESTIMATED RESPONSE TIME